Frequently Asked Questions
Welcome to the FAQ section of Empire Flooring and LED LIGHTS LTD.
At Empire, we specialize in supplying high-quality SPC and Luxury Vinyl Plank (LVP) flooring solutions, designed for durability, performance, and modern aesthetics. Whether you are a homeowner upgrading your space, a contractor managing a large-scale project, or a commercial client looking for long-lasting flooring solutions, this page is designed to provide clear and reliable answers to your most common questions.
We understand that choosing the right flooring involves important decisions regarding:
Product specifications and technical standards
Installation requirements
Warranty coverage
Maintenance and long-term performance
Indoor climate and subfloor preparation
Residential and commercial suitability
Our goal is to ensure complete transparency about our products, installation guidelines, warranty terms, and care instructions. This helps our customers make informed decisions and protects their investment for years to come.
Empire flooring products are manufactured to meet recognized international performance standards and are engineered for stability, waterproof performance, and high-traffic durability. We also provide detailed installation guidance to ensure your flooring performs exactly as designed.
If you cannot find the answer you are looking for in this section, our team is always ready to assist you with:
Product selection guidance
Technical clarification
Warranty inquiries
Installation recommendations
After-sales support
Your confidence in our products and services is important to us. This FAQ page is part of our commitment to professional service, quality assurance, and long-term customer satisfaction.
Empire flooring is Luxury Vinyl Plank (LVP) / SPC click vinyl flooring designed for residential and commercial indoor use. It features a realistic wood image and texture with a matte finish and UV surface coating. Empire Flooring and LED LIGHTS LTD.
For the Standard Series (6.5mm):
Size: 182mm × 1220mm (7.16” × 48”)
Overall Thickness: 6.5mm
Attached Pad: 1.5mm
Wear Layer: 20mil
Installation Type: Click System (Floating Floor)
Surface Finish: Matte with UV coating
Material: Virgin material
Performance Classification: 34 (Commercial), 43 (Industrial)
Yes. The flooring is waterproof and will not warp, swell, or delaminate due to moisture under normal indoor conditions.
However, moisture problems in the subfloor must be addressed before installation.
Yes. It is suitable for:
Residential use
Commercial use
High-traffic areas (Class 34 / 43 rating)
Warranty depends on the series:
Standard Series (6.5mm):
25 Years Residential Warranty
10 Years Commercial Warranty
Premium Series (8.0mm):
30 Years Residential Warranty
15 Years Commercial Warranty
The warranty applies only to the original purchaser and is non-transferable.
The warranty covers:
Manufacturing defects
Wear-through of the wear layer under normal use
Waterproof performance under normal indoor conditions
Stain resistance
Fade resistance under normal light exposure
The warranty does not cover:
Improper installation
Subfloor issues or moisture problems
Scratches, dents, cuts, or abuse
Damage from heavy furniture or unprotected caster wheels
Pet damage
Fire, flooding, or natural disasters
Extreme temperature or humidity fluctuations
Installation or labor costs
Products installed with visible defects
Normal wear and color variations
To maintain warranty validity:
Temperature must remain between 18°C and 25°C
Relative humidity must remain between 30% and 65%
Failure to maintain proper indoor conditions may void the warranty.
Yes. The unopened cartons must be acclimated in the installation area for 48 hours before installation.
Room temperature must be between 18°C–23°C (65°F–75°F) before, during, and after installation.
No. Empire click vinyl flooring uses a floating click-lock system and does not require glue.
Installation over radiant heating systems is not recommended and is not covered under warranty.
Yes, it can be installed over most hard surface flooring if:
The surface is smooth
The subfloor is structurally sound
Carpet and foam underlayment are removed
It should NOT be installed over carpet.
A 3/8” (10mm) expansion gap must be left around the perimeter of the room.
For areas larger than 27 feet in any direction, a T-molding break is required.
Failure to provide proper expansion space will void the warranty.
Subfloor variation must not exceed:
1/16” per 3 feet (2mm per meter)
Uneven areas must be leveled before installation.
Concrete must:
Cure for at least 60 days
Have maximum moisture emission of 5 lbs / 1000 sq. ft. per 24 hours
Moisture testing must be performed before installation.
Do:
Clean spills immediately
Use vinyl-approved cleaners
Sweep and mop regularly
Do Not:
Use vinegar or abrasive cleaners
Use wax or solvent-based polish
Use vacuum with beater bar
Use highly abrasive scrubbing tools
To prevent damage:
Use felt pads under furniture legs
Use soft rubber wheels for chairs
Avoid dragging heavy objects
Use protective mats under rolling chairs
You must notify Empire within 30 days of discovering the issue.
Empire may:
Replace defective planks
Provide refund or credit (material cost only)
Labor and installation costs are not covered.
No. It is not suitable for:
Outdoor use
Sunrooms or solariums
Saunas
Non-temperature-controlled spaces
The flooring meets multiple international standards including:
EN427 (Dimensions)
EN428 (Thickness)
EN660-2 Class T (Wear resistance)
EN13893 (Slip resistance – Class 2)
GB8624-2006 (Fire resistance Bf1-s1, T0)
TVOC emission qualification